Returns and Refund

Returns and Refund

Unreceived order:

All our orders are delivered by the courier service UPS, can be tracked on the website of this service by tracking number. All orders are insured so you have nothing to worry about. If for some reason you cannot track your order in the UPS service, contact our company:

  • Customer Support Phone Number:
  • +442080896590
  • info@delivery-wine.co.uk


Broken or damaged item

If you received your order damaged, for example, a bottle or several was broken, which happens very rarely, photograph the package and damaged goods from different angles, save the package and contact our company at the contacts listed below. All products are insured, therefore, having contacted our company, we will decide to send you this product again or return the cost of this damaged product. You can contact our company at these contacts:

DELIVERY WINE CO

  • Kemp House, 152 - 160 City Road, London EC1V 2NX
  • Customer Support Phone Number:
  • +442080896590
  • info@delivery-wine.co.uk

Bottles missing or incorrect

If you have received your order but certain copies are missing or confused, save the package and contact our company at the contacts listed below:

DELIVERY WINE CO

  • Kemp House, 152 - 160 City Road, London EC1V 2NX
  • Customer Support Phone Number:
  • +442080896590
  • info@delivery-wine.co.uk